Troubleshoot · Charger Health
Charger Health
AI-powered health monitoring across the fleet
What to monitor today
Work top-down — highest revenue impact first.
#1
—
chargers
Utilisation dip
Top revenue chargers offline or seeing 50%+ session drop vs last 7 days.
View chargers
→
#2
Act now
—
chargers
Critical
Red health but no active ticket. Past tickets may have been closed without fixing.
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→
#3
—
chargers
Repeat tickets
10+ NR / Hardware tickets in 30 days — root cause not being solved.
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#4
—
chargers
Red chargers
Health below 40. Degrading fast and need attention this week.
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→
#5
—
chargers
Slow charging
DC chargers (30 kW+) delivering under 50% rated power across 3+ sessions.
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→
Health distribution
Health score · weighted across uptime, error rate, session success
Total fleet
—
Across all live chargers
Green
—
Health 70+
Amber
—
Health 40–69
Red
—
Health < 40
Green
Amber
Red
Click any metric or queue card to filter the table
Chargers
| Charger | Type | Station | Health | Status | Uptime | Errors 7d | Fail % | Ticket | Op. Status | Firmware | Commissioned |
|---|---|---|---|---|---|---|---|---|---|---|---|
Monitor · Health
Health
Live charger connectivity
Disconnect window:
Bucket · click to filter (some cards stay fleet-wide)
Adwall · screen-enabled chargers
Connectivity overview
Heartbeat received in last 5 min · — chargers tracked
Connected
—
Sending heartbeats
All disconnected
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No heartbeat received
No ticket
—
Disconnected, nobody assigned
Operational issues
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Power outage · E-Stop
Frequent disconnects
—
5+ in last 3 hours
Connected chargers
Drops indicate mass disconnections · last 24 hours
All Disconnected Chargers
| ID | Charger | Station | Type | FW | Charger Status | Op. Status | Last Connector Status | Last Heartbeat | Down Since | Ticket |
|---|---|---|---|---|---|---|---|---|---|---|
Disconnected — No Ticket Raised
| ID | Charger | Station | Type | Charger Status | Op. Status | Last Connector Status | Last Heartbeat | Down Since |
|---|---|---|---|---|---|---|---|---|
Operational Issues — Power Outage needs action, ESD session stops are usually user-triggered
| ID | Charger | Station | Type | Issue | Last Heartbeat | Ticket |
|---|---|---|---|---|---|---|
Frequently Disconnecting (last 3h, 5+ times)
Min:
| Charger | OCPP ID | Station | Type | Disconnections | Last Disconnect |
|---|---|---|---|---|---|
Total Affected
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Recovered
—
Still Offline
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Offline — No Ticket
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OEM Breakdown — which manufacturers were affected?
Geographic Impact — red = still offline, green = recovered
City Breakdown
Most Affected Stations — top 10
Affected Chargers — sorted by disconnect time
| ID | Charger | Station | OEM | Type | FW | Status | Disconnected | Recovered | Duration | Ticket |
|---|---|---|---|---|---|---|---|---|---|---|
| Click this tab to load analysis | ||||||||||
OEM & Firmware Performance
to
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EV × Firmware Matrix — which vehicles work on which firmware
Load the matrix to see per-EV failure rates across firmware versions
Firmware Comparison — did the upgrade improve performance?
OEM
AC/DC
Deployment
Before (older)
→
After (newer)
Select two firmware versions to compare performance for chargers that ran both
OKR Pulse
Live
Live uptime
weighted across the fleet · charger_uptime_utilisation
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Monitor · Alerts
Alerts
Live feed of rule firings — newest first.
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Alerts — Admin
Rule catalog, integrations, and source health. Editing is gated to admins.
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Monitor
Live operations, status mismatches, billing audit, tickets, anomalies
Stale Ongoing
Stuck 2+ hours — needs action
In Review
Needs manual review
Wallet Mismatches
Load on demand
Free Charging
₹0 sessions on public chargers
Click the In Review card to load sessions
Wallet Mismatches
|
Search a user ID or click "Load Top Mismatches"
Click the Free Charging card to load sessions
Actions
Session RCA, bulk operations, ecom setup, firmware updates
Ecom Amazon Products
Download Template
Bulk Firmware Update
OCPI / Roaming
Monitor roaming CPO chargers — health, mismatches, complaints
Action Queue
Work through in priority order
1
Unresponsive CPOs
CPOs not responding to >80% of commands — escalate immediately
2
High Fail Chargers
Command success <50% — mark under maintenance or inactive
3
Status Mismatches
evlinq says OUTOFORDER but CSMS shows Connected — users will fail
4
Open Complaints
Unresolved complaints across OCPI CPOs
5
CDR Pending
Completed sessions without CDR — billing gap
CPOs
Platforms
OCPI Chargers
Online %
Status Mismatches
Click an action card above to see chargers needing attention
Loading CPO leaderboard...
Click to load mismatches
What to Fix
Prioritized repair queue for the service team
🔧
Service Queue — Coming Soon
The monitoring team will raise and prioritize tickets here. Service team will see a simple list of what to fix, sorted by priority and revenue impact.
Admin Panel
Sessions, roles, user access management
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Nectar Sales Funnel
Website conversion analytics from GA4 — /nectar page → purchase
Loading funnel data from GA4...
Compare
Side-by-side analysis — CPO vs CPO, Charger vs Charger, Station vs Station, OEM vs OEM
VS
Good morning
Live desk
LIVE
just now
Live calls
Newest first · auto-refresh every 30s
Customer tickets
Raised from the app · last 30 days
Support · CS Data
Calls to tickets
Call report
The CX team's daily numbers, reconciled
against Zoho over the same window. Every call an agent's phone rang for should have
a ticket; calls that never reached an agent should not. All times IST.
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Reports · Client Health
Client Health Report
Charger —
Analyzing charger...
Health Score (7-day) — click to show formula
Uptime & Utilisation Trend
Daily Health Score
Error & Failed Session Timeline (Daily)
Error Breakdown — click a row to drill down
| Error Code | Vendor Code | Info OEM | Description | Risk | Count | Hours |
|---|
Recent Sessions
Loading sessions...
Live session assistance
— what the charger is doing right now, in plain words
Open this tab to read the charger's live event stream.
Meter Value Explorer — select metrics to plot
OCPP Logs
Loading logs...
Session Failure Classification
Classifying failures using OCPP logs...
Tickets & Complaints
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Loading maintenance history...
Click Thermal in the tab bar to load.
Charger Health Score
CHS + Personalized pCHS Simulator
Score Config — adjust weights, thresholds, VHS range
▼
Chargers Scored
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Healthy (70+)
—
Fair (55-69)
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At-Risk (<55)
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Avg CHS
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Station Map — colored by Station Health Index (SHI)
Stations
Select a vehicle and click Compute Scores to begin
IT Cost Tracker
Software & tool spend management
FY Total Spend
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across all tools
MoM Change
--
This Month
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Last Month
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Total Payments
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Unpaid
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Overdue
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invoices > 30 days
Monthly Spend Trend — click a bar to see invoices
Top 10 Tools by Spend — click to drill
Payment Method
Capitalised vs Expense